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    Home > Windows Registry Tips > Restriction Tips > 404 Page Not Found: You cannot open Office files in Internet Explorer

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    404 Page Not Found: You cannot open Office files in Internet Explorer



    When you try to open a Microsoft Office XP or a Microsoft Office 2003 file in Microsoft Internet Explorer 5.5 or Microsoft Internet Explorer 6.0, the document does not open, and you receive one of the following error messages:

    Error message 1
    414 Request-URI Too Large - The size of the request header is too large. Contact the server administrator.

    Error message 2
    404 Page Not Found

    Error message 3
    A DDE error has occurred, and a description of the error cannot be displayed because it is too long. If the filename or path is long, try renaming the file or copying it to a different folder.

    Cause for this error
      This problem occurs if the file or the path name is longer than 255 characters. If the file or the path name is longer than 255 characters, the file cannot be located on a URL Web address, a Universal Naming Convention (UNC) path, or a mapped drive.

      Additionally, Microsoft Office programs have a limitation for the total length of the path and the file name. The combined length cannot be more than 218 characters.

      If the temporary file name in the Internet Temporary folder is longer than 218 characters, you will receive one of the error messages that is referenced in the "Symptoms" section.
    Solution for this error
      You can resolve this problem by updating your version of Internet Explorer to one of the following versions:
      - Internet Explorer 5.5 Service Pack 2 (5.50.4807.2300)
      - Internet Explorer 6 Service Pack 1

      After you update Internet Explorer, you must make a modification to the registry to turn on the fix for this problem. You must add a new registry entry (Also see, How to remove a registry entry) named TruncateFileName, that has the following properties:

      Subkey: HKEY_CURRENT_USER\Software\Microsoft\Windows\Internet Settings\
      Entry: TruncateFileName
      Type: DWORD
      Value: 1


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