Recover My Files Data Recovery Software 3.40 Online Manual
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License Agreement
- Program Installation
- How do I Activate Recover My Files?
- Introduction & Quick Start Guide
- Step 1 - Select the type of search to perform
- Step 2 - Select the drives and folders to search
- Step 3 - Select the file types to recover
- Step 4 - Running the Search
- Step 5 - Previewing the search results
- Step 6 - Saving files found
- Recover a formatted hard drive
- Support for specific file types
- The Options button
- Frequently Asked Questions (FAQ's)
- Contact Technical Support
Recover My FilesTM - English V3.98
Troubleshooting Product Activation Problems
I have purchased on-line, when will my Product Activation key be sent to me?
You product activation key is provided on a web page at the end of the purchase process. It is also sent to you by email at the completion of the purchase process. If there is a delay in your credit card provider authorising the transaction, then you product activation key will be provided only by email and only after credit card validation takes place. For further information, contact our Customer Care Center.
I entered my product activation key but it says the "details you have entered are invalid"?
If you have entered a valid product activation key but it fails check the following:
Did you cut and paste both the user name (not required for the retail edition) and the key into the fields provided in the product activation screen?
Are you using the latest Version, as your key may not work with earlier versions. The latest version is available from www.recovermyfiles.com or by clicking the "Update" button (in version 2.53 and greater).
If you have recently updated the version of Recover My Files that you are using you may need to update your product activation key. Update your key on-line here.
Are you trying to register Recover My Files on a CD? Unless you include a file called "RecoverMyFiles.ini" on the CD, you will need to enter the registration key each time you run the program from CD. The file "RecoverMyFiles.ini" should be a plain text file (create it using Winodows Notepad) containing your registration details in the following format:
[Registration]
UserName=Your user name
UserKey=Your registration keyAre you trying to register an internet version with a retail key? If you purchased a retail copy of Recover My Files from a store, you will need to install the version from the CD, activate it then use the Update button on the toolbar to update to the latest version.
If you continue to have product activation problems, please contact support@recovermyfiles.com.