Recover My Files Data Recovery Software 3.40 Online Manual
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License Agreement
- Program Installation
- How do I Activate Recover My Files?
- Introduction & Quick Start Guide
- Step 1 - Select the type of search to perform
- Step 2 - Select the drives and folders to search
- Step 3 - Select the file types to recover
- Step 4 - Running the Search
- Step 5 - Previewing the search results
- Step 6 - Saving files found
- Recover a formatted hard drive
- Support for specific file types
- The Options button
- Frequently Asked Questions (FAQ's)
- Contact Technical Support
Recover My FilesTM - English V3.98
Troubleshooting: Saving Search Results
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Problem: |
I cannot save recovered files to the same drive on which they were located. |
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Solution: |
It is not possible to save files to the same drive from which the files are being recovered as this process could overwrite and permanently delete yet to be saved files. You must save files to another drive, floppy disk, external storage media, or network drive. |
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Problem: |
I cannot save files to a writeable CD or DVD. |
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Solution: |
The ability to write files directly to a CD or DVD was implemented in Recover My Files version 2.93. The option is available by clicking the drop down arrow next the "Save Files" button. If you receive an error message when attempting to write files to a CD or DVD first try and use a different brand/type of CD or DVD media e.g. DVD+R. If the problem persists, please contact support@recovermyfiles.com and provide a). the exact error message, b). the type/brand of CD/DVD media you are using, and c). the type/brand of CD/DVD drive you are using. |
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Problem: |
The files that I have saved are corrupt. I cannot open them. |
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Solution: |
Check the Recover My Files preview window. If you can preview the files here then they can be successfully saved. Are you saving a "Deleted File". Deleted files have a Recovery Rating. If the Recovery Rating indicates that the files has been overwritten, then it is likely that the file is corrupt and cannot be displayed. There are a variety of repair utilities for different types of file types (for example, for Microsoft Outlook PST files, run Scanpst.exe to repair the file). Check for information about your file type here, or search the Internet for a specific file type recovery tool. |
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