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Kaspersky Anti-Virus Personal 6 Online Manual

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Online Manual of Kaspersky Anti-Virus Personal 6
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What to do if protection is not running

If problems or errors arise in the performance of any protection component, be sure to check its status. If a component status is not running or running (subsystem malfunction) , try restarting the component or Kaspersky Anti-Virus.
If the component status is not running or running (subsystem malfunction) , try restarting Kaspersky Anti-Virus.
If the problem is not solved by restarting the program, you are advised to correct possible errors with the help of program restoration utility (StartProgramsKaspersky Anti-Virus 7.0Modify, Repair or Remove).
If the problem is not solved by repairing the program, you are advised to contact Kaspersky Lab Technical Support Service. Please save a report about the component’s performance and send it to Kaspersky Lab beforehand, to help our Technical Support specialists understand the problem in depth.
To save a report regarding a single component to a file ,

  1. Select component under Protection in the application main window and click on Open <component name> Report (component currently running) or Open Last <component name> Start Report (component disabled).
  2. In the report window, click ActionsSave as and in the window that opens, specify the name of the file in which the report will be saved.

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